How do I cancel an activity / get a refund?

The refund and cancellation of activities might seem hard to tackle, but have no fear - the solution is right at your fingertips.

If you’ve signed up for an activity and would like to cancel and/or be reimbursed, you must contact the organization that you registered with directly and ask for one of the following :

  • Refund
  • Replacement
  • Credit

Once the contact has been made with the organization they should be more than happy to help you with this situation.

If you registered using a multipass, some organizations will allow you to cancel and reschedule on your own. For more information, please refer to the following article.

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