Launch of the new User Help Center

In anticipation of this years’ registration period, the Amilia team is providing you with new resources to help your clients have an even better user experience!

A new help center will soon be available for your clients. It has been designed and tailored to their needs based on previous requests sent to our technical support team.

Each user will have access to the help center at any time, whether they are in their personal account, in your store, or at the login page.

They will find answers to questions they may have through:

  • Articles
  • Videos
  • And a dynamic form that will redirect the request to the right person.

Just like in your administrator account, the question mark (?) symbol will allow the customer to identify the help center. They can find articles related to the page on which they’re on. If the user cannot find an answer to his question through the help center he can always submit a request to our technical support team.

The management of technical assistance requests has been modified to direct the user to the person who is best suited to respond to their concerns, ensuring a faster response. For example, if the user submits a request for a technical problem connected to the platform, it will be received by our support team. On the other hand, if the query submitted is in relation to your programming or a billing problem it will be redirected to the organization. This way, the organization will receive an e-mail with the details of the request and will thus be able to reach the user to respond to their request.

The launch of the new help center is scheduled for August. However, in the meantime, I invite you to read our articles in the Knowledge Base today under the section: User Help Center.

 

Sincerely,

Josée Proulx

Technical Support Manager

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.