Customize Help Request Behavior

Amilia allows your participants to send you help requests. You can now customize the message they will see when they reach out to you through Amilia.   


  1. Under Store > Customize, scroll down to the bottom of the screen. 
  2. Use the Message box to write out special instructions, if there are any. Would you prefer that participants reach out by phone at a specific number? What are your business hours? Write out whatever you like in this box. This is an optional step, but it can prove very informative for your participants.
  3. When you like what you see, click on Save, at the bottom right of the screen.  



Have more questions? Submit a request


Please sign in to leave a comment.