More often than not, you’ll be issuing refunds through Amilia. You are even able to refund a client directly to their credit card. However, there are a few cases where you may have to issue a refund directly from your merchant account with Netbanx. Here’s how!
To issue a refund through Netbanx, follow these steps:
- Log in to your Netbanx account
- Go to Activity Report
- Use the Lookup feature to find the transaction you wish to refund based on transaction ID or Netbanx Reference ID.
Follow these steps to complete a refund for this transaction:
Once the refund has been processed, the status will update to “Completed”.
And that's how you refund a client from Netbanx!