Amilia & Payment Processing Fees FAQ


Learn more about your organization’s fees for managing registrations online with Amilia. These include fees from Amilia, as well as your payment processor, if you have one. 


Why does my organization need a merchant account with a payment processor?

Your merchant account is required for online payment processing. Any time one of your clients pays online by credit card or e-check, the payment is processed through your merchant account.


How do I get a merchant account?

The Amilia team will guide you on how to set up your merchant account when you set up your Amilia account. We recommend a merchant account with our payment processing partner, Paysafe. A merchant account with Paysafe offers increased functionality in the system - the ability to set up installment payments, reimburse client's directly onto their credit card, and more!


What are payment processing fees? When are they charged?

There are small fees associated with processing payments online. When your client pays online for an item, your merchant account provider transfers the funds from your clients to your merchant account, removes their processing fees, and deposits the remainder in your organization’s bank account. To view your payment processing rates, go to Account > Billing. 


Is there anything we need to do with our merchant account after we have set it up?

Log in to your Paysafe account at any time to view a comprehensive breakdown of transactions processed through your merchant account, as well as fees removed. 


How is the money deposited into my organization’s bank account?  How often are deposits received?

By default, Paysafe will direct deposit daily into an Amilia organization’s bank account after batching all the transactions that took place that day. However, an organization can also choose to receive monthly deposits. Contact us if you would like to request monthly deposits.


What are the Amilia fees? When are they charged?

At Amilia, there are two types of fees: subscription fees and revenue fees. Both are charged on a monthly basis. Different types of organizations have different fee structures. 

You will receive an invoice from Amilia at the beginning of each month. To view your Amilia rates, as well as a detailed breakdown of your monthly statements, go to Account > Billing.


How is the subscription fee calculated?

Your organization’s subscription fee is a set amount that will be invoiced to your organization each month. This amount does not change from one month to the next.


How are revenue fees calculated?

A revenue fee is a small percentage calculated based on transactions your organization has processed through the platform. It applies to all purchases and manual invoices entered into Amilia.

This monthly fee applies to all items that were invoiced in a given month. That means your revenue fee can vary quite a bit from month to month depending on the volume of transactions you have processed in the past month.

For example, your client makes a purchase for $100, your revenue fee rate is at 1%, your fee owed to Amilia would be $1. 


What happens to the revenue fees when we cancel a client's purchase?

If a purchase is canceled, your organization will be reimbursed the revenue fee that was originally charged when the purchase was made. You will be charged the revenue fee in the month the purchase was made, then reimbursed the revenue fee in the month the purchase is canceled.


What happens to the payment processing fees when we issue a refund?

Please note that, when you issue a refund, your merchant account provider will not charge you additional fees, however they will not refund you the fees paid for the original transaction. 

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