No report required! Amilia now offers the possibility to enable email notifications to be sent to your administrator(s) whenever a planned credit card or E-check payment has been refused.
How do failed payment notifications work?
Your administrator(s) will receive an email that a credit card and/or e-check payment has failed in the following scenarios:
- Planned payment (credit card and/or e-check) has failed.
- E-check payment made during checkout has failed.
Turn on the notifications via the Account>Options tab and scroll to the Notifications section.
- Enter one or more administrator emails who will receive the failed payment notifications.
- Be sure to .
Here are examples of the email your administrator(s) can expect to receive:
- For planned credit card payments
- For any E-check payments
The account owner will also be sent a notification informing them to contact your organization.
For more detailed information on a failed payment, check your Netbanx or payment processor account.
When is a notification sent?
Credit Cards: If a planned payment by credit card fails, a notification is sent the same day the payment was scheduled to pass.
E-checks (Direct Debit): It can take up to 10 business days for an e-check payment to be processed or refused.
You can access information on the status of your postdated payments via the Finance tab by downloading the following reports:
- E-check payment status
- Postdated payment status