How to change my password?

It's quick and easy to modify your password from your Personal Account.


  1. Log in to your user account here
  2. Click on the Settings tab in the left sidebar 
  3. Enter your current password under the section Change password
  4. Enter the new password of your choice 
  5. Enter it a second time to make sure it is correct 
  6. Click Confirm to complete the change 



Once your change has been confirmed, you will see the message 'Success' appear on screen.  

Don't forget to use your new password the next time you login!


I have forgotten my password. What can I do? 

With so many passwords to remember, no wonder we lose track of some!  

Do not worry, you can easily reset your password to a new one. Here is how : 

  1. Go as if you would log in to your user account (
  2. Underneath the  Log in button, click the Reset your password link 
  3. Enter your email address and click Send email 
  4. Go to your mailbox and open the email to click on the link provided 
  5. This will bring you to a page where you can enter your new password 
  6. Test it by logging in with your new password 

NOTE: The link provided in the 'Reset your password' email is good for 24 hours and can only be clicked once. If the link expires, simply start over to step 1 to receive a new link.

NOTE: If you do not see the email in your inbox, please check in your spam folder. 

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